01 / QFIX
Voice flows
Run inbound and outbound calls with natural turn-taking, context memory, routing, and multi-language support.
Natural phone conversations. Real business actions.
Qfix handles natural inbound and outbound calls, understands each customer in context, then updates CRM, creates the next task, or hands off with the full conversation.
The Qfix AI demo line is not active yet.
Trusted by customer operations teams
Our customers
Protel
NarPOS
KobiITS
İstanbul Görüntüleme
POSCube
İkon Menkul
Viacar
QFIX AGENT NETWORKAn agent network,
An agent network,
shaped around your business.
From the first hello to the follow-up. A role for every step, all part of one operation.
Technical support
Follows defined support steps and passes unresolved issues to a person with their context.
Illustrative agent roles. Scope and connections are configured for your operation.
QFIX IN ACTIONFrom a conversation
From a conversation
to the next step.
A workflow that listens, understands and acts. Follow a service request from start to follow-up.
00:0000:36
Qfix-wide call volume
70,000 calls. One operational layer.
A total of 70,000 calls have been handled across Qfix operations. Qfix is designed to manage inbound and outbound calls together with their context and next actions.
- 70,000
- Total calls handled by Qfix
Aggregate operating volume across Qfix.
- Inbound calls
- Outbound calls
- Follow-up workflows
Source: Aggregate Qfix-wide operational data. Not attributed to any individual customer or project.
Plan your call workflowTechnical capabilities
Built for real call operations, not scripted demos.
Working hours, customer context, call records, integrations, follow-up channels, and agent behavior remain configurable before and after launch.
02 / QFIX
Context layer
Use working-hour rules, CRM data, ticket fields, customer history, and custom terms inside the conversation.
03 / QFIX
Conversation intelligence
Turn every call into a record your team can inspect, search, measure, and act on.
04 / QFIX
Operations control
Connect Qfix to your stack, open or update work items, notify teams, and configure each agent for the business process.
Every call enters as a conversation and leaves as a tracked business outcome.
Human control
AI does the work. Your team keeps control.
Qfix follows the rules of your operation and transfers the cases that require judgement, empathy or authority with the full conversation context attached.
Transferred to operations
Conversation context arrives with the handoff.
Intent, urgency, transcript and completed actions arrive together.
Business-hour rules
Control when to answer, call back or route.
Human handoff
Define exactly when a person should take over.
Critical alerts
Surface urgent or sensitive conversations immediately.
Records and reporting
Keep the conversation and outcome inspectable.
Connections and integrations
Connect Qfix to the tools behind your operation.
Connect Qfix to your existing phone infrastructure, then map the CRM, support and workflow connectors your operation needs.
Phone access starts from the number you already use. Other system connections are prioritized around the pilot workflow.
- Salesforce
- HubSpot
- Zoho
- Odoo
- SAP
- ERPNext
- Zendesk
- Intercom
- Jira
- Help Scout
- Chatwoot
- LiveChat
- Twilio
- Aircall
- Asterisk
- Vonage
- Cisco
- Webex
- Zapier
- Make
- Slack
- WhatsApp
- n8n
- Telegram
Logos identify third-party products shown as future connector candidates. They do not indicate a live integration, partnership, endorsement, certification or committed release date. Roadmap priorities may change; availability and scope are confirmed separately for each pilot.
Phone infrastructure
Keep your numbers. Add Qfix.
Connect Qfix to your existing numbers on Netgsm, Verimor, AloTech, Hipcall, and other cloud or on-premises PBX systems that provide standard SIP access.
5 min
With SIP access and routing details ready, the first connection can be set up in about five minutes.
Netgsm
Verimor- AloTech
Hipcall- SIP / PBX ready
Data security
Privacy, standards & ecosystem
KVKK 
AICPA SOC 
ISO 9001 
ISO/IEC 27001 - GDPR
- ISO 31000:2018
Google ecosystem partner
INSIDE THE PRODUCTOne call.
One call.
Three perspectives.
From conversation to intent, from intent to operations. Explore three views of the same call.
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QFIX / FIELD GUIDESBefore the first call,
All resources Before the first call,
build a solid foundation.
Which workflow comes first? Where should a person step in? Two practical guides to work through with your team.
01 Define the pilot scope02 Set decision boundaries Clarify the next step
GUIDE / 01One workflow.
A clear scope.12 pages PDF in English
Pilot workbook
One call. One accountable workflow.
A practical workbook for a first voice AI pilot.
WITH THIS GUIDE
Define the expected result, human handoff, system checks and next review decision for one workflow.
WHO IS IT FOR?
Operations, customer experience and implementation teams.
Browse the contents 11 topics
- 01Scope
- 02Outcome
- 03Inputs
- 04Decision rules
- 05Human handoff
- 06System connections
- 07Exceptions
- 08Test plan
- 09Measurement
- 10Review worksheet
- 11Reference / next step
GUIDE / 02A considered decision
for every request.6 pages PDF in English
Decision guide
Automate, clarify or hand over?
A guide to choosing the next step for a request: automate, clarify or hand over.
WITH THIS GUIDE
Make the rule, missing context, receiving team and owned fallback visible.
WHO IS IT FOR?
Teams reviewing the rules and human handoff of a workflow.
Browse the contents 6 topics
- 01Automate, clarify or hand over?
- 02Start with the request.
- 03One detail is missing.
- 04The rule has a limit.
- 05No one can take over?
- 06Keep the next step visible.
READ. WORK WITH YOUR TEAM. CLARIFY YOUR WORKFLOW.
To adapt the guides to your own operation, let’s discuss your pilot
BEFORE YOU STARTStart with
Start with
your question.
Choose the topic closest to your needs. Explore the answers and preparation steps together.
My existing systemsPhone line and integrationThe call experienceHuman handoff, language and voicePreparing for a pilotGetting started and security
All topics6 QUESTIONS
My existing systems
Does Qfix replace our phone or CRM system?
No. Qfix is designed to work with your existing phone, customer and support systems. The pilot maps the required read and write actions before integration.
How does Qfix connect to our phone infrastructure?
The pilot maps the existing number, provider and routing rules first. The connection approach is then selected for that infrastructure and workflow.
The call experience
Can a call be transferred to a person?
Yes. Handoff rules can use intent, urgency, customer request or your own business conditions. The receiving team gets the available conversation context.
Which languages and voices are available?
Language and voice options are selected for the workflow and audience. Pronunciation, terminology and call quality are verified during the pilot before launch.
Preparing for a pilot
How do we start?
We start with one measurable call flow, define the systems and rules it needs, launch a controlled pilot and review the outcome before expanding.
How are security requirements handled?
Access, data flow, recording, retention and escalation requirements are reviewed for the selected workflow before launch. Contractual and regulatory requirements are documented during the pilot.
A controlled start
Start with one call flow.
Tell us which call is creating the most operational load. We will map the flow, identify the required systems and define a measurable pilot scope.
- 01
Map
Choose the call, owner and expected outcome.
- 02
Connect
Define context, integrations and handoff rules.
- 03
Measure
Launch a controlled pilot and review the result.
The Qfix team will respond with the next step for the selected workflow.